Not 100% happy with what you ordered?
Well, that’s a bummer.
You can return any product purchased on American Arms LLC for a refund as long as you send it back within 30 days. You’ll just need to pay for return shipping.
Although we’d like to offer free return shipping, we’re a small, growing company, and can’t afford that at this point.
What we can do, though, is make sure you’re happy with your product. If you’d like to know if your purchase qualifies for a replacement or refund, send us an email at firstname.lastname@example.org, and we’ll take care of you.
You can mail returns to:
American Arms LLC
8045 Leesburg Pike
Vienna, VA 22182
Did something you bought break or malfunction?
One of the things that sets American Arms apart from other firearms stores, is that we stand behind every product we sell.
If something breaks, malfunctions, or proves defective in the course of normal use, you can send it back and we’ll send you a replacement.
In other words, if you used a product as it was supposed to be used, and it turned out to not work, we’ll take it back.
You’ll need to pay for return shipping, but we’ll ship a replacement to you for free.
Now, there are a few limitations here.
Consumable items, such as gun barrels, all wear out after a certain period of time. If your Glock barrel loses some of its accuracy after firing 20,000 rounds, that’s expected and wouldn’t be considered a defective product.
If your Glock jams every time you go shooting, and you’re using decent quality ammo, that’s an example of a defective product that you could send back.
Here are some more instances where you could send back your product for a replacement:
- The trigger spring breaks in your Glock 19 while you’re shooting at the range.
- The bolt cracks on your AR-15.
- The red dot sight on your pistol has a scratch on the lens when it arrives.
Here are some examples of products that would not be eligible for a return and replacement:
- The barrel on your AR-15 bends after you used it to smash your way through a car window after locking your keys inside.
- The bolt on your rifle becomes stiff because you haven’t cleaned or lubricated it in five years.
- The trigger guard on your Glock cracks after you sand it down too much while creating a finger undercut.
In other words, just don’t be a goofball, take care of your equipment, and if something happens to go wrong we’ll be there to help you. 🙂
If you have a product that’s broken or defective, shoot us an email at email@example.com and let us know what’s wrong.